Refund and cancellation policy

DALFAST Studio · DALFAST, s.r.o. · Last updated and effective: 1 November 2026

This policy explains how to withdraw from a purchase, cancel a plan and report a fault. Withdrawing because you changed your mind is separate from your remedies when digital content or a service does not conform to the contract. Mandatory consumer rights always apply.

1 Seller and contact

DALFAST, s.r.o., Na pasekách 20, 831 06 Bratislava, Slovakia. IČO 52 237 826; DIČ 2121001949; VAT number SK2121001949. Registered in the Commercial Register of the Municipal Court Bratislava III, section Sro, insert no. 137031/B. Email: order@dalfast.studio (orders, withdrawals, refunds and faults); support@dalfast.studio (everything else). Telephone: +421 940 376 654. Website: https://dalfast.studio.

Send withdrawal notices or complaints to order@dalfast.studio or to our postal address, or use the online withdrawal function described below. The fourteen-day withdrawal right described here is a statutory right of consumers; we also give the same change-of-mind right, on the same terms, to business customers.

2 Plans and ordinary cancellation

Plans are paid once for the month or year shown in your order and do not renew automatically. You do not need to cancel to prevent another charge. When the period ends, your account returns to the Free plan; nothing you made is deleted. Buying the same plan again before it ends adds the new period after the days you have already paid for.

You can cancel at any time with "Cancel plan" on the Pricing page. A cancelled plan keeps working until the end of the period you paid for. Cancelling is not the same as withdrawing (below), and ending an account is separate from both.

You normally have fourteen days from the conclusion of a distance service contract to withdraw without giving a reason. If the withdrawal information was not properly provided, the statutory period may be extended, including by up to twelve months. Paying is not treated as an express request to start the service early.

If, before paying, you expressly ask us to start the service during the withdrawal period, after receiving the required information, and you then withdraw, we may charge only the lawful proportionate amount for the service provided until we receive your notice. For a plan, that amount is the plan price multiplied by the time elapsed and divided by the length of the period bought; we refund the rest. We do not deduct separate amounts for downloads, pictures or videos, and we never charge twice for the same service.

For a paid service fully performed during the withdrawal period, the right ends only if the required express request and acknowledgement were given. Activating a month or a year of continuing access does not by itself mean the whole service has been performed.

3 Top-up credits

Top-up credits have no expiry date. If you withdraw from a top-up purchase within fourteen days, we refund the unused credits from that purchase in full and without deductions. Credits you have already used are the proportionate amount for the service provided. Failed requests do not use credits; any incorrect deduction is restored.

4 Store products and immediate digital delivery

For digital content not supplied on a tangible medium, consumers normally have fourteen days from the conclusion of the contract to withdraw. The right is lost when supply begins only if you first expressly consent to supply starting during that period, acknowledge that you then lose the right, and we confirm this on a durable medium.

Before you pay for a Store product, the order review step shows a separate box, unticked, with the words: "I expressly consent to supply of this digital content starting before the end of the fourteen-day withdrawal period. I acknowledge that I lose my statutory withdrawal right when supply begins." You can only pay after ticking it. We keep the exact words you agreed to, their version and the time with your order, and repeat them in your receipt email. The product page or a general acceptance of the terms never replaces these steps; if they were not completed, we do not rely on the exception.

This exception concerns changing your mind. It does not remove your rights if content is missing, damaged, not as described, not compatible as promised, or otherwise does not conform.

5 How to withdraw

Use "Withdraw from contract here" at https://dalfast.studio/withdraw. It is linked in this policy and in every receipt email, and it stays available for the whole withdrawal period. Sign in, choose the purchase, review your notice and select "Confirm withdrawal". The page shows the date and time of your notice at once, and we email you a confirmation with your notice and its date and time.

Alternatively email order@dalfast.studio or write to DALFAST, s.r.o., Na pasekách 20, 831 06 Bratislava, Slovakia. You may use the model form below or any other clear statement that you wish to withdraw. You do not have to give a reason. Identify yourself and the purchase as clearly as you can; an order reference helps but is not required if the purchase can otherwise be identified.

You meet the deadline if you send your notice before the withdrawal period ends. Writing from your account email helps us find your purchase but is not the only way to give valid notice. We may ask reasonable questions if we cannot identify the purchase or the sender.

6 Refund timing and method

For a valid withdrawal, we refund what is due without undue delay and no later than fourteen days after receiving your notice, to your original payment method unless you expressly agree otherwise, with no refund fee. Any proportionate amount for a service already provided is explained and deducted only where the legal conditions are met. Bank processing time does not extend our deadline to start the refund.

For a statutory price reduction or termination because digital content or a service does not conform, the statutory refund deadline applies, including fourteen days from the exercise of the right where Slovak law requires it. Refund timing does not depend on our agreeing that you may use a statutory right.

7 Faults, required updates and complaints

We supply digital content and services as agreed and in line with the applicable conformity requirements. For a one-off supply or a series of individual supplies, we are responsible under Slovak law for defects present at delivery that become apparent within two years of delivery. For continuous supply, we are responsible for defects that occur or become apparent during the agreed supply period. This does not shorten any longer mandatory protection.

We provide the updates needed to keep the Studio and your purchases in conformity, including security updates, during a plan's period, and for a one-off purchase for as long as you can reasonably expect given its type and purpose. Each Store product page states its files, formats, sizes and what it works with; the Studio works in a current version of Chrome, Edge, Firefox or Safari on a computer, tablet or phone. Help: order@dalfast.studio.

If we do not supply the content or service you bought, you may ask us to supply it. If we then fail to do so without undue delay, or within an additional period we expressly agree, you may end the contract as the law allows. You need not give us extra time where we refuse to supply or the agreed timing was essential.

Tell us promptly what is wrong, including the product or plan, the order details, a description and any useful evidence. We acknowledge your complaint in writing without undue delay. For a digital defect we state the date by which we will fix it; under Slovak rules this is no later than thirty days from your notice unless an objective reason outside our control justifies longer. If we reject responsibility, we give written reasons.

You may require the content or service to be brought into conformity free of charge, within a reasonable time and without significant inconvenience, unless that is impossible or disproportionate. A proportionate price reduction or termination is available where the law provides, including where correction is refused or not properly made, the defect recurs or is serious, or it is clear correction will not be timely and without significant inconvenience. Where the law makes seriousness relevant, a minor defect may prevent termination of a paid contract; it does not remove your other remedies.

For continuous supply, a lawful reduction or refund covers the affected period and any access paid for after termination. When a digital contract ends, you must stop using and sharing the affected content to the extent the law requires; we make qualifying content you created available as the law requires, subject to its exceptions. Your data rights are explained in the Privacy policy.

Our additional promise for a faulty Store product: if a Store product is faulty or not as described, we put it right or refund it in full. If we have not put it right within fourteen days of your report, you choose the full refund. This is in addition to your statutory rights and is not limited by the fourteen-day change-of-mind period.

After the withdrawal period, not using a plan or an unused plan balance does not by itself give a right to a refund. Statutory remedies, lawful termination for adverse changes, the refund of unused top-up credits when you close your account (Terms of use 8) and the promise above remain available.

8 Disputes

Please ask us to put the problem right first. If we reject your request or do not reply within thirty days of sending it, an eligible consumer may refer the dispute to the competent Slovak alternative dispute resolution body, including the Slovak Trade Inspection where it is competent. The procedure is linked in the Legal notice. Admissibility rules apply; a referral does not prevent court proceedings. The EU Online Dispute Resolution platform has closed.

Model withdrawal form

Complete and send this form only if you wish to withdraw. You may instead send any other clear statement, or use "Withdraw from contract here" online.

To: DALFAST, s.r.o., Na pasekách 20, 831 06 Bratislava, Slovakia; order@dalfast.studio.

I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following digital content or the provision of the following service:

Product or service: ___________________________________________________

Ordered on or contract concluded on: ____________________________________

Received or made available on, if relevant: _________________________________

Order reference, if known: ______________________________________________

Consumer name or names: ______________________________________________

Consumer address: ____________________________________________________

Email or other contact for the confirmation: _______________________________

Signature of consumer or consumers (only if this form is sent on paper): _______________

Date: ____________________

Delete what does not apply.